Getting your responsive repairs service right has always been important for landlords and tenants. It has a direct bearing on the overall perception of landlords and is likely to feature prominently in the government White Paper and associated changes to consumer regulation. Repairs services also cost a lot of money, especially if they are not …..Read the full article »
What’s new in Resident Satisfaction?
Denise Raine from Acuity discusses how resident satisfaction surveys continue to be an essential tool to shape services, improve ways of working, and enhance the customer experience. But there are compelling drivers for a refresh: a renewed focus on consumer standards, growth in digital communications, innovation from other sectors, appetite for real-time feedback, and a …..Read the full article »
Read full story • Comments are closed
Salaries Comparison for Smaller Housing Associations 2020
Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »
Read full story • Comments are closed
Community Investment and Fundraising
Luke Southall and Rahul Bissoonauth from OAKS provide a masterclass in community investment and fundraising. Exploring the most effective strategies and how best to utilise your skills, resources and time. The session identifies opportunities to generate additional income for your community activity, ranging from securing grants and corporate partners to managing fundraising campaigns and procuring …..Read the full article »
Read full story • Comments are closed
Where we are & where we’re going – the view from CIH
Gavin Smart, CEO, Chartered Institute of Housing provides an overview of the economic and policy environment. How has the sector responded to the Coronavirus crisis? What is the likely impact? What is the sector’s role and what should be the policy response going forward? The presentation (from 19 May 2020) was part of Acuity’s ‘Understanding …..Read the full article »
Read full story • Comments are closed
Update from the Housing Ombudsman
Emma Foxall, Deputy Ombudsman, Housing Ombudsman Service explains how the Ombudsman flexed its approach to complaints cases during the coronavirus pandemic and what we can learn from the Ombudsman’s case load. The second half sets out the new Ombudsman scheme (launched September 2020) and how the Ombudsman’s role might change with forthcoming White Paper. The …..Read the full article »
Read full story • Comments are closed
Universal Credit resources for landlords
Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time. Mark’s slides, below, are packed full of tips and links for landlords. The presentation …..Read the full article »
Read full story • Comments are closed
Regulation and the coronavirus pandemic
Jonathan Walters, Deputy Chief Exec at the Regulator for Social Housing describes how the RSH has flexed its approach to regulation in response to the coronavirus pandemic; its expectations; what it considers to be the key issues; and what the future might look like as we exit lock-down. Part of Acuity’s ‘Understanding the Present, Envisaging …..Read the full article »
Read full story • Comments are closed
Acuity Coronavirus Signpost
This page brings together key sources of information for housing providers responding to the challenges of the coronavirus pandemic. The page is updated regularly as we continue to pick up new information. If you are aware of any useful resources which we have omitted please let us know (click here). Acuity benchmarking network Use your …..Read the full article »
Read full story • Comments are closed
