What’s it all about Ashby? As my children grow up I console myself that I have VFM to keep me young. There’s always something new to delight and fascinate. Especially now, when politically, the VFM of the sector is in question. Nobody should be surprised about the regulator beefing up VFM. So what just happened? …..Read the full article »
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Reimagining housing services, the role of satisfaction data and how Acuity helped SVHS
The reimagining of housing services is set to be the new hot topic for 2016 because it is a tangible expression of what people think social housing is for. It invokes, in its wake, deeply held convictions about how a civilised and fair society should work and therefore what motivated many of us to come …..Read the full article »
SPBM unit cost measures – frequently asked questions
Why have these new unit cost measures been introduced? The need for more robust cost measures has been raised by SPBM members at at least three clubs. This is because members want to get a firmer grip on their cost base to facilitate decision-making and respond to regulatory and political pressure to demonstrate VFM. The …..Read the full article »
Benchmarking costs
We are introducing four new cost-per-property indicators with detailed definitions provided by our colleagues at HouseMark. These indicators are in line with HouseMark core definitions and enable wider sector benchmarking, as well as benchmarking with other Acuity members. However, the key to successful benchmarking of these measures is allocating your costs in a consistent way. …..Read the full article »
Tenant Satisfaction – is this the end of the road?
The HCA has pointed out that a tough operating environment makes VFM even more important than ever. The same might be said of satisfaction surveys. The value of what social landlords do is at risk thanks to a bewildering combination of government policies that are at odds with the sector’s values (eg an apparent ideological …..Read the full article »
All change …. what can we look forward to in 2016?
As the dust settles on another Spending Review, I’ve been reflecting on what the latest developments mean for housing associations, particularly the smaller community-based ones. The Review comes on the back of what might already be described as an eventful year for the sector; just about every component of the operating environment is changing from …..Read the full article »
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