Complaint Handling Code – Webinar
The Ombudsman is launching a new series of webinars focused on the 2024 Complaint Handling Code. The goal is simple: to help landlords and residents understand the Code’s requirements better and support landlords to achieve them with ease.
Here’s what The Ombudsman have lined up for May and early June.
- Understanding the self-assessment process: A step-by-step guide to completing it efficiently.
- Annual complaint handling and service improvement report: How to compile your report effectively.
- Submissions to the Ombudsman: Best practices and tips for a smooth submission process.
The Ombudsman recognise that every landlord’s journey is unique, and you’re well placed to understand and support their challenges
Acuity Benchmarking Conference – Thursday, 18 April 2024 – Presentations
Acuity’s Benchmarking Conference 2024 took on place on Thursday, 18 April 2024 and at the NCVO (Kings Cross, London), the shared purpose of this year’s conference brought together, thought leaders, to discuss and debate current high priority issues facing the operating and strategic environment of smaller housing providers in 2024.
We hope you enjoyed the day and trust it was an informative day and you went away with more clarity about what is coming down the pipeline and where to access support and guidance.
The presentations are below
The defining moments – what we can learn
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